Filing an effective complaint requires:
1. Clear documentation of the issue
2. Transaction IDs and timestamps
3. Screenshots of any relevant information
4. A clear explanation of what happened
5. What resolution you're seeking
This is really helpful! I'd also recommend trying to resolve the issue directly with the casino first before filing a formal complaint.
Great advice from both of you. I'd like to add that keeping your communication professional and fact-based will generally lead to better outcomes.
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